Referral Resources

Table of Contents

Learning Hub

Research/Screening Options

Pscyhoeducational Resources for Staff Use with Families

Online resources

  • Phone app for client download: My Plan 
    • Created by nursing-led research teams in US, Canada, Australia and New Zealand. 
    • Tool for staff to share with clients. Clients can use it to make decisions about their safety. Can walk through it as a way of opening up opportunities for discussion about safety, community resources, risk and health
    • Particularly helpful if it’s difficult to find a time and space to meet privately with client
  • Crisis lines to call and general information



Community Resources- Overview of Agencies Providing Services

Battered Women’s Support Services

  • DV resources including crisis and intake line, counseling, support groups, indigenous women’s program, LGBTQ2S and non-binary services, victim services program, My Sister’s Closet, legal advocacy and services, Latin American Women’s Program, Black Women’s Program, employment program,
  • Legal advocate appointments can be made by calling the main line. They work under lawyers who can help with more complex issues
  • With verbal consent, they are able to take client information and call them directly so that the client doesn’t have to worry about making another call. 

Kiwassa Neighborhood House

  • Support for both women and men impacted by violence.  Information, advocacy and referral, help with understanding the legal system and the child protection law, various workshops and emotional support.
  • Free, drop-in
  • Program contact: Horacio Valle Torres 604.254.5401 ext. 252

South Vancouver Neighborhood House

  • Support for women experiencing or who have experienced violence in their relationships includes counselling, advocacy, accompaniment, safety planning, and connection to resources.
  • Accepts self-referrals and community referrals.
  • 604-324-6212 for more info


  • Support for immigrant families, including gender-specific services. Counselling and legal advocacy are primary resources.

Vancouver Rape Relief & Women’s Shelter

  • They are able to support women experiencing ALL types of  IPV, not just rape
  • Crisis line, support groups
  • Transition house 
  • Legal advocacy
  • 24 hour crisis line: 604-872-8212

Downtown Eastside Women’s Centre

  • They provide, “ongoing support and assistance to female victims of crime: reporting the crime, emotional support, accompaniment to court, hospital or any other judicial-related programs, and referrals to the appropriate places or affiliated resources. [They] also provide support to those who choose not to report for personal reasons or are afraid of retaliation.”

WAVAW Rape Crisis Center

  • Specifically designed to support women experiencing sexual violence
  • Crisis line, hospital accompaniment, police and court accompaniment, counseling, indigenous counseling, and counseling for families of Missing and Murdered Indigenous Women


Community Resources by Need

Crisis lines

VictimLink BC

Battered Women Support Services

  • Crisis and Intake Line is 604-687-1867 or toll-free 1-855-687-1868
  • 24/7 availability for emotional support, information and referrals to community resources, and support creating a safety plan

Vancouver Rape Relief & Women’s Shelter

WAVAW Rape Crisis Center

  • Specifically designed to support women experiencing sexual violence
  • 24/7, free crisis line (604-255-6344) 
  • Free text support available M-F form 9-5 at (604) 245-2425.
  • Online chat support available M-F from 9-5 at 

Medical support

WAVAW Rape Crisis Center

  • Specifically designed to support women experiencing sexual violence
  • Support workers are available to accompany survivors seeking medical attention from the Sexual Assault Service Team at VGH
  • The accompaniment service is available 24/7, every day of the year
  • Call 604-255-6344 and request hospital accompaniment

Legal support

Battered Women’s Support Services- Victim Services Program and Legal Advocacy

  • Legal advocate appointments can be made by calling the main line (604-687-1867). They work under lawyers who can help with more complex issues

Chinese Community Policing Centre

  • Specific to Chinese community; they note special attention paid to women who have experienced IPV
  • Will offer short-term emotional support, referral to other agencies, and support through the police/court system 

Crabtree- YWCA

  • Jess West, Victim Support Worker, can support survivors with Family Court matters 
  • Contact information: or 604-313-6456

Downtown Eastside Women’s Centre Victim Services

  • Ongoing supoport in, “reporting the crime, emotional support, accompaniment to court, hospital or any other judicial-related programs, and referrals to the appropriate places or affiliated resources. 

Domestic Violence Unit

  • Integrated team focusing on protection of women, children, and family members at risk of DV. 
  • 5 social workers (Victim Support Workers) are embeded with the police from Family Services of Greater Vancouver . One VSW manages cases of elder abuse and the other four support general DV cases. They support victims through police interactions and court systems.
    • They are happy to consult with VCH staff about cases regardless of whether or not a woman has chosen to report. 
    • It’s also appropriate to consult if police were involved and you are confused about the level of response (i.e. you felt the police should have done more). Sergeants can review the file and direct detectives to revisit it. 
  • Clients assigned a police officer and support worker. Two Sergeants review the family violence files daily and identify most serious for additional support. Given caseloads, Victim Support Workers can only support about 5-7% of cases in Vancouver. 
  • 3585 Gravely Street, Vancouver, BC;   Ph: 604-717-2653.
    • Can ask to consult with a Sergeant or a Victim Support Worker
    • Sergeants: Mike Wheeler, Jim Hamade, Ben Wilkinson
    • Contact: Adrienne Egan (604-716-0834), Victim Support Worker
    • Rita Buchwitz (Booklet?) ( ;
    • Nas- another family support worker. 
  • Support in criminal system only.

Family Services of Greater Vancouver Victim’s Services

  • Free support services from Victim Support Workers embedded police departments in Vancouver, and RCMP as well as Burnaby, New Westminster, and Richmond Community-Based services.  
  • Generally, they also offer safety planning, referral to resources, support navigating the criminal justice system, and advocacy.
    • Everyone is eligible, whether or not they have reported the crime to the police. 
  • 604-731-4951

MOSAIC’s Legal Advocacy Program

  • Free information, advice, referrals, and legal representation to low-income immigrants and refugees
  • Services provided by phone and email right now
  • Services provided Monday to Thursday, 9:00am to 4:00pm by appointment
  • Their family law services include:
    • Filling out appropriate court forms (application for order of protection, application respecting existing orders/agreements, financial statements, Notice of Motion, and Affidavits).
    • Helping prepare for mediation or court
    • Uncontested Divorce Applications
    • Guardianship where one parent is missing
    • Family Maintenance Enforcement Program (FMEP)
    • Assisting with peace bonds and restraining orders.
  • They ask that clients first email They can also leave a message at 604-254-9626 ext 1046
    • Other extensions: 1004 (program inquiries, immigration law), 2024 (public benefits, employment, debt, housing inquiries)

MOSAIC’s Multicultural Victim Services

  • Services include emotional support, legal information, lawyer referral services, information on system navigation (including housing, government benefits, healthcare, daycare, etc), help with police and lawyer interactions, help with paperwork, and advocacy (with client consent).
  • Service is available in English, Hindi, Punjabi, and Vietnamese. Language support is available, but some English is a requirement.
  • Currently providing services by phone and email, 9am-5pm, Monday to Friday
  • For services, call 236-512-6170 or email  (for Vietnamese, 236-512-7149)

South Vancouver Neighborhood House’s accompaniment services

Vancouver Rape Relief & Women’s Shelter

  • Free legal clinic staffed by female lawyer for individuals dealing with legal issues concerning any type of male violence against women.
  • 24 hour crisis line: 604-872-8212

WAVAW Rape Crisis Center

  • Specifically designed to support women experiencing sexual violence
  • Victim Services Program staff are available to accompany survivors and provide advocacy information for survivors engaged with the police or court system.
  • The accompaniment service is M-F from 9-5. 
  • Call 604-255-6344 and request services

Counseling/emotional support

Atira’s Stopping the Violence Counselling

Battered Women’s Support Services 

Downtown Eastside Women’s Centre Healing Circles

Kiwassa Neighborhood House’s Domestic Violence-specific counselling 

  • Marilyn at Kiwassa Neighborhood House offers free counseling for survivors of DV
  • She can be reached at 604-524-5401 ext 258 or by cell at 604-617-5530
  • Wait times tend to be a few weeks at most
  • Offers services in Spanish as well.

MOSAIC’s Enhancing Relationship Safety Program 

  • The goal is to use 7 sessions plus one follow up session to improve family relationships, create motivation for change within the couples, and increase the capacity of the partners to reduce DV in the future. 

Kiwassa Neighborhood House’s Men’s Meeting Circle 

MOSAIC’s Men in Change 

  • Individual and group services for men seeking to change family violence patterns
    • Primarily focused on virtual individual services
  • Eligibility:
    • Immigrant, refugee, and visible minority men who have used or are at risk of using violence in relationships and have children under the age of 19.
  • Languages used in the sessions are English, Hindi, Punjabi and Urdu. Certified interpreters may be used for additional languages as needed.
  • To register for counselling support and guidance, email, or call 604-368-4680, 9am-5pm on Tues, Wednesday and Saturdays

MOSAIC’s Relationship Violence Prevention Program- Cultural Edition 

MOSAIC’s Stopping the Violence Counselling

  • One on one and group counselling for women who have experienced—or are at risk of—abuse, threats, or violence in an intimate relationship, sexual assault, or childhood abuse.
  • Available in Hindi, Korean, Punjabi, Russian, and English
  • Call 236-512-6170 for more information. Monday to Friday, 9am-5pm
  • Can also call the counsellor directly (236-512-6093)

South Vancouver Neighborhood House’s Counseling through FSDVP

Vancouver Rape Relief & Women’s Shelter

  • They are able to support women experiencing ALL type of  IPV, not just rape
  • They offer “on demand” peer support by calling the 24 hour crisis line: 604-872-8212
  • They also offer ongoing support groups for women who have experienced violence at any time in their life. When women exit the support group, they are offered volunteer training if they want to offer their time to other women.

WAVAW Rape Crisis Center

  • Specifically designed to support women experiencing sexual violence
  • One on one counselling and support groups are free to survivors of sexual assault. Bus tickets and childcare subsidies can be arranged. 
  • One on one counseling specifically for Indigenous survivors of sexual assault are available free of charge. They incorporate traditional Indigenous healing approaches.  
  • One on one, group, and family counseling is also available to family members of Missing and Murdered Indigenous Women. They also offer traditional healing ceremonies.
  • Call 604-255-6344 between 9-5, Monday through Friday to request any of these types of counseling support


Battered Women’s Support Services’ Job Opportunities and Skills Training

Kiwassa Neighborhood House’s EMPOW3R 

  • Program cell- 604-649-2287 (call or text)
  • Program email:
  • Free employment program tailored for adults who have experienced violence, abuse or trauma and are looking to find meaningful, rewarding employment.
  • One-on-one employment counseling (up to 12 weeks) and 5 to 8 weeks of group-based training on career exploration and job search techniques
  • Eligibility requirements:
    • Legally entitled to work in Canada* (Canadian citizens, PR, protected persons, refugee claimants with work permit)
    • Resident of BC
    • Self-identify as a survivor of violence/abuse/trauma
    • Unemployed/precariously employed
    • Not registered in full time study program


BC Housing 

Services include temporary housing, support services, referrals, and help in planning next steps. Women must be 19 years and older (those younger who are living independently may also be eligible). 

  • Transition Houses and Safe Homes:
    • Transition Houses are safe, temporary, housing that are staffed 24/7 with support workers who offer emotional support, crisis intervention, and safety planning. Typically available for 30 days. Most are in residential homes in confidential locations.
    • Safe homes provide short-term shelter, emotional support, safety planning, and referrals. Depending on the community, the shelter is offered in a variety of ways such as apartment units, hotel rooms, or secure rooms in private homes.
    • Search for transition houses and safe homes: 
  • BC Housing Second Stage Housing:
  • Priority Placement Program
    • Gives priority access to BC Housing units to women who have experienced violence or are at risk of violence. 
    • A priority placement coordinator meets with women accepted to the program.
    • Eligibility:
      • Woman fleeing violence or risk of violence regardless of:
        • Age
        • Dependent children
        • Living on or off reserve (for Indigenous women)
      • A service provider knows and can verify the information
      • Meeting eligibility requirements for subsidized housing generally
    • Contact: Alex Johnson (604-433-1711) works with current tenants who need to move or those who needs to be placed.
    • Information on the application process: 

Vancouver Rape Relief & Women’s Shelter

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